FAQ & help center
Answers to the most common questions — and a direct line to our team in Valencia.
Frequently asked questions
How do I create a team?
Open the squad builder, pick eleven players across goalkeeper, defence, midfield and attack within your 100M virtual budget, then press Confirm. Your selection is saved automatically to your device.
What do Premium and the trial include?
Premium adds xPoints projections, push deadline alerts, exports and deep analytics. Both Premium and Pro start with a 7-day free trial and never require card details up front.
Is this real-money gambling?
No. La Grada Play is a fantasy-manager game that uses virtual currency only. There are no deposits, no payouts and no betting of any kind. It is strictly for adults aged 18 and over.
How do budgets and the market work?
Every manager starts with the same 100M virtual budget. Player values shift with form, so catching a riser early lets you fit more quality into the same budget.
What happens at the deadline?
The transfer deadline locks your squad before each round begins. Any change you make after the deadline is applied to the following round instead.
How is scoring calculated?
After each round our scoring model converts real on-pitch performances into points and updates the dynamic market and leaderboards accordingly.
How do I cancel a subscription?
You can cancel Premium or Pro at any time from your account. Access continues until the end of the current billing period, with no further charges.
I forgot my password — what now?
Use the password reset link on the sign-in modal and follow the e-mail instructions. If you need help, contact us and we will get you back on the pitch.
Contact support
Send us a message and we will reply within 48 hours on business days.
Company
La Grada Play S.L. · represented by Carmen Ortega Ruiz
Address
Carrer de Colón 28, 46004 Valencia, España
[email protected]
Reply usually within 48h (business days)
Phone
Support hours
Mon–Fri · 09:00–18:00 CET
